What skills are needed for hospitality and tourism?
What skills are needed for hospitality and tourism? 5 Essential Soft Skills for Careers in Hospitality and Tourism
Subject: Tourism - Sub Subject: HospitalityDate: 6/17/2019 Status: SOLVED
8 answered / 14 voted, 290 viewed.
Are you an empathetic problem-solver with strong time management skills and resilience under pressure? If so, you should probably consider careers in hospitality and tourism. Your attributes could be highly desirable in the sector in years to come, as more hospitality and tourism businesses recognize the importance of soft skills.
Often, hospitality and tourism recruiters will invest in training a less-experienced candidate if they perceive her/him to possess the right personality and soft skills for the job. Think youve got what it takes? Read on to discover five essential soft skills for careers in hospitality and tourism
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❝What skills are needed for hospitality and tourism?❞ answers. Askme asked first. Total 8 replies.
It goes without saying that digital transformation carries the future of the hospitality and tourism industry, but this does not mean the industry will become depersonalized. On the contrary, investing in human capital is key to finding innovative solutions in an ever-changing scenario. People determine the success of an organization and, if this holds true across all fields, it is even more important for service-based industries like hospitality and tourism.
Among specific qualifications demanded by a wide range of host companies and organizations, the ability to integrate into the existing team is often considered essential when choosing a candidate. In order to satisfy this need, IULMs internship and placement department offers a counseling service aimed at supporting and preparing students for the interview process, and to ensure appropriate mentoring during the internship. We help students improve their personal skills, explains Cristina Sottotetti, IULM internship and placement director, which are [] necessary [] to achieve professional success.
Hospitality managers will often work on several things at once, managing a heavy work load at a fast pace. Its easy to let your emotions run wild when you are asked to do several things at once over a short time span and forced to deal with unexpected problems For careers in hospitality and tourism, you need to be prepared to multi-task and remain cool and collected if you are to achieve greater efficiency and customer satisfaction
Whether youre dealing with a difficult client or faced with internal issues, the ability to think on your feet and suggest feasible solutions to problems is one of the most valued soft skills for careers in hospitality and tourism, and certainly a determining factor when it comes to professional success. Whatever your specialty, you will need to learn how to manage a crisis, from identifying the problem to evaluating how well you did and what could be improved in future.
Hospitality and tourism HR managers tend to favor candidates who are allergic to the if it ain't broke don't fix it mantra and will go the extra mile to innovate. At Starwood [Hotel and Resorts], explains Arianna Agresti, Starwood Milan Area HR Supervisor, we look for talents with strong team-working skills and this is yearly measured through our apposite survey. She adds, Among strategic and innovative skills we mention the going beyond borders attitude: the ability to keep looking for new opportunities and solutions even if there are established procedures.
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- Customer service excellence
- Communication and interpersonal skills
- Multilingual proficiency
- Problem-solving abilities
- Attention to detail
- Time management skills
- Adaptability and flexibility
- Cultural awareness and sensitivity
- Sales and marketing knowledge
- Leadership and management skills
- Event planning and management
- Knowledge of local attractions and amenities
- Computer and technology proficiency
- Negotiation skills
- Financial management and budgeting
- Food and beverage service
- Housekeeping and cleanliness
- Safety and security protocols
- Reservation and booking systems
- Guest relations and conflict resolution
- Networking and relationship building
- Teamwork and collaboration
- Tourism trends and market research
- Environmental sustainability practices
- Health and safety regulations
- Destination knowledge
- Food safety and hygiene
- Presentation and grooming
- Public speaking and communication
- Crisis management and risk assessment
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