How to fix GM 21 Pro's Wi-Fi connection issue?

Fixing Wi-Fi Connection Issue on GM 21 Pro - Step-by-Step Guide

How to Fix GM 21 Pro's Wi-Fi Connection Issue?

If you are experiencing Wi-Fi connection issues with your GM 21 Pro smartphone, there are several troubleshooting steps you can follow to resolve the problem. In this guide, we will walk you through each step to ensure a smooth and successful fix.

Step 1: Restart the Device

The first step in troubleshooting any Wi-Fi connection issue is to restart your GM 21 Pro smartphone. To do this, press and hold the power button until the "Power Off" option appears on the screen. Tap on it, wait for a few seconds, and then press the power button again to turn the device back on. Often, this simple step alone can resolve Wi-Fi problems.

Step 2: Check Wi-Fi Settings

Ensure that Wi-Fi is enabled on your GM 21 Pro and that the device is connected to the correct network. Follow these steps to check Wi-Fi settings:

1. Go to the Settings menu on your GM 21 Pro.
2. Tap on "Wi-Fi" to access the Wi-Fi settings.
3. Toggle the Wi-Fi switch on if it's currently off.
4. Select your desired network from the available options.
5. Enter the password, if required, to connect to the network.

If you are still facing connection issues, proceed to the next step.

Step 3: Forget Wi-Fi Network

Forgetting the Wi-Fi network and reconnecting can help resolve any temporary connection glitches. Follow these steps to forget and reconnect to the network:

1. Go to Wi-Fi settings on your GM 21 Pro.
2. Find the network causing issues from the list of available networks.
3. Tap and hold on the network name until a pop-up menu appears.
4. Choose the "Forget Network" option.
5. Reconnect to the network by selecting it again and entering the password if required.

Step 4: Reset Network Settings

If the above steps did not solve the issue, resetting network settings might provide a solution. Be aware that this will remove all saved Wi-Fi networks and passwords. Here's how to reset network settings:

1. Open the Settings menu on your GM 21 Pro.
2. Scroll down and tap on "System."
3. Tap on "Reset options" or "Advanced settings."
4. Choose the "Reset Wi-Fi, mobile & Bluetooth" option.
5. Confirm the action and wait for the device to reset.

After the reset, reconfigure your Wi-Fi network and check if the issue is resolved.

Step 5: Update Software

Software updates often include bug fixes and optimizations that can improve overall performance, including Wi-Fi connectivity. Make sure your GM 21 Pro is running the latest software version by following these steps:

1. Open the Settings menu on your GM 21 Pro.
2. Scroll down and tap on "System."
3. Select "Software update" or "Advanced."
4. Tap on "Check for updates."
5. If an update is available, follow the prompts to download and install it.

Installing the latest software may resolve Wi-Fi issues you are experiencing.

Step 6: Contact Customer Support

If you have followed all the previous steps and are still facing Wi-Fi connection issues on your GM 21 Pro, it is recommended to contact customer support. They can provide further assistance and potentially arrange a repair or replacement if necessary.

By following these step-by-step instructions, you should be able to resolve any Wi-Fi connection issues on your GM 21 Pro smartphone. Enjoy uninterrupted internet connectivity!